:root{--cc-primary: #6366f1;--cc-primary-light: #818cf8;--cc-primary-dark: #4f46e5;--cc-success: #10b981;--cc-warning: #f59e0b;--cc-danger: #ef4444;--cc-info: #06b6d4;--cc-bg-primary: #ffffff;--cc-bg-secondary: #f8fafc;--cc-bg-tertiary: #f1f5f9;--cc-bg-hover: #e2e8f0;--cc-border-color: #e2e8f0;--cc-text-primary: #0f172a;--cc-text-secondary: #64748b;--cc-text-tertiary: #94a3b8;--cc-shadow-sm: 0 1px 2px rgba(0, 0, 0, .05);--cc-shadow-md: 0 4px 6px -1px rgba(0, 0, 0, .1);--cc-shadow-lg: 0 10px 15px -3px rgba(0, 0, 0, .1)}[data-theme=dark]{--cc-bg-primary: #1e2439;--cc-bg-secondary: #16213e;--cc-bg-tertiary: #232842;--cc-bg-hover: rgba(99, 102, 241, .15);--cc-border-color: rgba(99, 102, 241, .25);--cc-text-primary: rgba(255, 255, 255, .98);--cc-text-secondary: rgba(255, 255, 255, .85);--cc-text-tertiary: rgba(255, 255, 255, .65);--cc-shadow-sm: 0 2px 8px rgba(0, 0, 0, .4);--cc-shadow-md: 0 8px 24px rgba(0, 0, 0, .5);--cc-shadow-lg: 0 16px 48px rgba(0, 0, 0, .6);--cc-primary: #6366f1;--cc-primary-light: #818cf8;--cc-primary-dark: #4f46e5}.call-center-container{display:flex;width:calc(100% + 48px);height:calc(100vh - 24px);min-height:calc(100vh - 24px);margin:24px -24px 0;background:var(--cc-bg-secondary);overflow:hidden;contain:layout style;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale}.cc-sidebar{width:280px;min-width:250px;max-width:320px;background:var(--cc-bg-primary);border-right:1px solid var(--cc-border-color);display:flex;flex-direction:column;transition:width .3s ease,transform .3s ease;will-change:transform;transform:translateZ(0);contain:layout style;flex-shrink:0}.cc-sidebar-title{display:flex;align-items:center;justify-content:space-between}.cc-sidebar-title h2{color:var(--cc-text-primary);font-size:20px;font-weight:600;margin:0;display:flex;align-items:center;gap:10px}.cc-inbox-count{background:var(--cc-bg-tertiary);color:var(--cc-text-primary);padding:4px 10px;border-radius:20px;font-size:12px;font-weight:600}[data-theme=dark] .cc-inbox-count{background:#fff3;color:#fff}.cc-search-wrapper{position:relative}.cc-search-input{width:100%;padding:8px 16px 8px 40px;border:1px solid var(--cc-border-color);border-radius:20px;background:var(--cc-bg-secondary);color:var(--cc-text-primary);font-size:13px;transition:all .2s ease}[data-theme=dark] .cc-search-input{border:none;background:#ffffff1a;color:#fff;backdrop-filter:blur(10px)}.cc-search-input::placeholder{color:var(--cc-text-tertiary)}[data-theme=dark] .cc-search-input::placeholder{color:#ffffffb3}.cc-search-input:focus{outline:none;border-color:var(--cc-primary);box-shadow:0 0 0 3px #6366f11a}[data-theme=dark] .cc-search-input:focus{border:none;background:#ffffff40;box-shadow:0 0 0 3px #ffffff1a}.cc-search-icon{position:absolute;left:16px;top:50%;transform:translateY(-50%);color:var(--cc-text-tertiary)}[data-theme=dark] .cc-search-icon{color:#ffffffb3}.cc-header-refresh-btn{border:none!important;color:var(--cc-text-secondary)!important}[data-theme=dark] .cc-header-refresh-btn{color:#fff!important}.cc-header-refresh-btn:hover{color:var(--cc-primary)!important;background:var(--cc-bg-hover)!important}[data-theme=dark] .cc-header-refresh-btn:hover{color:#fff!important;background:#ffffff1a!important}.cc-filters{padding:12px 16px;border-bottom:1px solid var(--cc-border-color);background:var(--cc-bg-secondary)}.cc-filter-tabs{display:flex;gap:8px;overflow-x:auto;scrollbar-width:none;-ms-overflow-style:none}.cc-filter-tabs::-webkit-scrollbar{display:none}.cc-filter-tab{padding:8px 16px;border-radius:20px;font-size:13px;font-weight:500;white-space:nowrap;cursor:pointer;transition:all .2s ease;border:1px solid transparent;background:var(--cc-bg-primary);color:var(--cc-text-secondary)}.cc-filter-tab:hover{background:var(--cc-bg-hover)}.cc-filter-tab.active{background:var(--cc-primary);color:#fff;border-color:var(--cc-primary)}.cc-filter-tab .count{display:inline-flex;align-items:center;justify-content:center;min-width:20px;height:20px;margin-left:6px;padding:0 6px;border-radius:10px;font-size:11px;font-weight:600;background:#0000001a}.cc-filter-tab.active .count{background:#fff3}.cc-conversation-list{flex:1;overflow-y:auto;scrollbar-width:thin;scrollbar-color:var(--cc-border-color) transparent}.cc-conversation-list::-webkit-scrollbar{width:6px}.cc-conversation-list::-webkit-scrollbar-track{background:transparent}.cc-conversation-list::-webkit-scrollbar-thumb{background:var(--cc-border-color);border-radius:3px}.cc-conversation-item{display:flex;align-items:flex-start;padding:14px 20px;gap:14px;cursor:pointer;border-bottom:1px solid var(--cc-border-color);transition:all .15s ease;position:relative}.cc-conversation-item:hover{background:var(--cc-bg-hover)}.cc-conversation-item.active{background:linear-gradient(135deg,#6366f114,#6366f10a);border-left:3px solid var(--cc-primary)}.cc-conversation-item.unread{background:linear-gradient(135deg,#6366f10d,#6366f105)}.cc-conversation-item.unread:before{content:"";position:absolute;left:0;top:0;bottom:0;width:3px;background:var(--cc-primary)}.cc-avatar-wrapper{position:relative;flex-shrink:0}.cc-avatar{width:48px;height:48px;border-radius:50%;background:linear-gradient(135deg,var(--cc-primary) 0%,var(--cc-primary-light) 100%);display:flex;align-items:center;justify-content:center;color:#fff;font-weight:600;font-size:18px}.cc-avatar img{width:100%;height:100%;border-radius:50%;object-fit:cover}.cc-channel-badge{position:absolute;bottom:-2px;right:-2px;width:20px;height:20px;border-radius:50%;background:var(--cc-bg-primary);border:2px solid var(--cc-bg-primary);display:flex;align-items:center;justify-content:center;font-size:10px}.cc-channel-badge.whatsapp{background:#25d366;color:#fff}.cc-channel-badge.email{background:#ea4335;color:#fff}.cc-channel-badge.sms{background:#3b82f6;color:#fff}.cc-channel-badge.phone{background:#8b5cf6;color:#fff}.cc-channel-badge.chat{background:#06b6d4;color:#fff}.cc-conversation-content{flex:1;min-width:0}.cc-conversation-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:4px}.cc-customer-name{font-weight:600;font-size:14px;color:var(--cc-text-primary);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.cc-conversation-time{font-size:12px;color:var(--cc-text-tertiary);flex-shrink:0}.cc-conversation-preview{font-size:13px;color:var(--cc-text-secondary);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin-bottom:6px}.cc-conversation-item.unread .cc-conversation-preview{color:var(--cc-text-primary);font-weight:500}.cc-conversation-meta{display:flex;align-items:center;gap:8px;flex-wrap:wrap}.cc-tag{padding:2px 8px;border-radius:4px;font-size:10px;font-weight:600;text-transform:uppercase;letter-spacing:.5px}.cc-tag.new{background:#6366f11a;color:var(--cc-primary)}.cc-tag.assigned{background:#06b6d41a;color:#06b6d4}.cc-tag.in-progress{background:#f59e0b1a;color:#f59e0b}.cc-tag.resolved{background:#10b9811a;color:#10b981}.cc-tag.closed{background:#64748b1a;color:#64748b}.cc-priority-indicator{width:8px;height:8px;border-radius:50%}.cc-priority-indicator.high{background:#ef4444;box-shadow:0 0 0 3px #ef444433}.cc-priority-indicator.medium{background:#f59e0b}.cc-priority-indicator.low{background:#10b981}.cc-unread-badge{min-width:20px;height:20px;padding:0 6px;border-radius:10px;background:var(--cc-primary);color:#fff;font-size:11px;font-weight:600;display:flex;align-items:center;justify-content:center}.cc-chat-panel{flex:1 1 auto;display:flex;flex-direction:column;background:var(--cc-bg-secondary);min-width:350px;overflow:hidden}.cc-chat-header{padding:16px 24px;background:var(--cc-bg-primary);border-bottom:1px solid var(--cc-border-color);display:flex;align-items:center;justify-content:space-between;box-shadow:var(--cc-shadow-sm)}.cc-chat-header-left{display:flex;align-items:center;gap:16px}.cc-chat-customer-info{display:flex;flex-direction:column}.cc-chat-customer-name{font-weight:600;font-size:16px;color:var(--cc-text-primary);display:flex;align-items:center;gap:8px}.cc-online-status{width:8px;height:8px;border-radius:50%;background:#10b981}.cc-chat-customer-email{font-size:13px;color:var(--cc-text-secondary)}.cc-chat-header-actions{display:flex;align-items:center;gap:8px}.cc-chat-header-assign{margin-left:auto;margin-right:16px}[dir=rtl] .cc-chat-header-assign{margin-left:16px;margin-right:auto}.cc-chat-header-assign .ant-btn{background:var(--cc-bg-secondary);border-color:var(--cc-border-color);color:var(--cc-text-primary)}.cc-chat-header-assign .ant-btn:hover{background:var(--cc-bg-hover);border-color:var(--cc-primary);color:var(--cc-primary)}[data-theme=dark] .cc-chat-header-assign .ant-btn{background:#6366f11a;border-color:#6366f14d;color:var(--cc-text-primary)}[data-theme=dark] .cc-chat-header-assign .ant-btn:hover{background:#6366f133;border-color:var(--cc-primary)}.cc-header-btn{width:36px;height:36px;border-radius:8px;border:1px solid var(--cc-border-color);background:var(--cc-bg-primary);color:var(--cc-text-secondary);display:flex;align-items:center;justify-content:center;cursor:pointer;transition:all .2s ease}.cc-header-btn:hover{background:var(--cc-bg-hover);color:var(--cc-text-primary);border-color:var(--cc-primary)}.cc-header-btn.active{background:var(--cc-primary);color:#fff;border-color:var(--cc-primary)}.cc-assignment-bar{padding:12px 24px;background:var(--cc-bg-primary);border-bottom:1px solid var(--cc-border-color);display:flex;align-items:center;gap:16px;flex-wrap:wrap}.cc-assignment-item{display:flex;align-items:center;gap:8px}.cc-assignment-label{font-size:12px;color:var(--cc-text-tertiary);text-transform:uppercase;letter-spacing:.5px}.cc-assignment-select{padding:6px 12px;border-radius:6px;border:1px solid var(--cc-border-color);background:var(--cc-bg-secondary);color:var(--cc-text-primary);font-size:13px;min-width:150px;cursor:pointer;transition:all .2s ease}.cc-assignment-select:hover{border-color:var(--cc-primary)}.cc-assignment-select:focus{outline:none;border-color:var(--cc-primary);box-shadow:0 0 0 3px #6366f11a}.cc-messages-container{flex:1;overflow-y:auto;padding:24px;display:flex;flex-direction:column;gap:16px;background:linear-gradient(180deg,var(--cc-bg-secondary) 0%,var(--cc-bg-tertiary) 100%)}.cc-date-group{display:flex;flex-direction:column;width:100%;gap:16px}.cc-message-group{display:flex;flex-direction:column;gap:8px}.cc-message{display:flex;gap:12px;max-width:60%;animation:messageSlideIn .3s ease}@keyframes messageSlideIn{0%{opacity:0;transform:translateY(10px)}to{opacity:1;transform:translateY(0)}}.cc-message.incoming{align-self:flex-start}.cc-message.outgoing{align-self:flex-end;flex-direction:row-reverse}.cc-message.system{align-self:center;max-width:100%;width:100%;justify-content:center;margin:8px 0}.cc-message-avatar{width:32px;height:32px;border-radius:50%;background:var(--cc-primary);display:flex;align-items:center;justify-content:center;color:#fff;font-size:12px;font-weight:600;flex-shrink:0}.cc-message.outgoing .cc-message-avatar{background:#10b981}.cc-message-bubble{padding:12px 16px;border-radius:16px;position:relative}.cc-message.incoming .cc-message-bubble{background:var(--cc-bg-primary);border:1px solid var(--cc-border-color);border-bottom-left-radius:4px;box-shadow:var(--cc-shadow-sm)}.cc-message.outgoing .cc-message-bubble{background:#dcf8c6;color:#111;border-bottom-right-radius:4px;box-shadow:var(--cc-shadow-sm);text-align:left}.cc-message.system .cc-message-bubble{background:transparent!important;border:none!important;box-shadow:none!important;color:#8696a0;font-size:12.5px;font-style:normal;text-align:center;padding:8px 16px;width:auto;max-width:80%}.cc-message.system .cc-message-content-wrapper{align-items:center;width:100%}.cc-message-content-wrapper{display:flex;flex-direction:column;gap:4px;max-width:100%}.cc-message.incoming .cc-message-content-wrapper{align-items:flex-start}.cc-message.outgoing .cc-message-content-wrapper{align-items:flex-end}.cc-interactive-buttons{display:flex;gap:8px;width:100%;flex-wrap:wrap}.cc-interactive-btn{background:var(--cc-bg-primary);border:1px solid var(--cc-border-color);border-radius:10px;padding:8px 16px;color:#00a884;font-size:14px;font-weight:500;text-align:center;flex:1;min-width:100px;box-shadow:0 1px 1px #0000001a;cursor:default;transition:all .2s ease}.cc-interactive-btn:hover{background:var(--cc-bg-hover)}[data-theme=dark] .cc-interactive-btn{background:#202c33;border-color:#ffffff1a;color:#00a884}.cc-message-header{display:flex;align-items:center;gap:8px;margin-bottom:4px}.cc-message-sender{font-weight:600;font-size:13px;color:var(--cc-text-primary)}.cc-message.outgoing .cc-message-sender{color:#111}.cc-message-time{font-size:11px;color:var(--cc-text-tertiary)}.cc-message.outgoing .cc-message-time{color:#667781}.cc-message-text{font-size:14px;line-height:1.5;color:var(--cc-text-primary);text-align:left}.cc-message.outgoing .cc-message-text{color:#111;text-align:left}.cc-message.system .cc-message-text{text-align:center;color:#8696a0}[data-theme=dark] .cc-message.outgoing .cc-message-bubble{background:linear-gradient(135deg,#005c4b,#054640);color:#e9edef;border:1px solid rgba(5,97,85,.3)}[data-theme=dark] .cc-message.outgoing .cc-message-sender{color:#e9edef}[data-theme=dark] .cc-message.outgoing .cc-message-time{color:#e9edefa6}[data-theme=dark] .cc-message.outgoing .cc-message-text{color:#e9edef}.cc-message-actions{display:flex;gap:4px;margin-top:8px;opacity:0;transition:opacity .2s ease}.cc-message:hover .cc-message-actions{opacity:1}.cc-message-action-btn{width:24px;height:24px;border-radius:4px;border:none;background:var(--cc-bg-hover);color:var(--cc-text-secondary);display:flex;align-items:center;justify-content:center;cursor:pointer;font-size:12px;transition:all .2s ease}.cc-message-action-btn:hover{background:var(--cc-primary);color:#fff}.cc-typing-indicator{display:flex;align-items:center;gap:8px;padding:12px 16px;background:var(--cc-bg-primary);border-radius:16px;border:1px solid var(--cc-border-color);align-self:flex-start;animation:fadeIn .3s ease}@keyframes fadeIn{0%{opacity:0}to{opacity:1}}.cc-typing-dots{display:flex;gap:4px}.cc-typing-dot{width:6px;height:6px;border-radius:50%;background:var(--cc-text-tertiary);animation:typingDot 1.4s infinite}.cc-typing-dot:nth-child(2){animation-delay:.2s}.cc-typing-dot:nth-child(3){animation-delay:.4s}@keyframes typingDot{0%,60%,to{transform:translateY(0);opacity:.4}30%{transform:translateY(-4px);opacity:1}}.cc-compose-area{padding:16px 24px;background:var(--cc-bg-primary);border-top:1px solid var(--cc-border-color)}.cc-compose-toolbar{display:flex;align-items:center;gap:8px;margin-bottom:12px;padding-bottom:12px;border-bottom:1px solid var(--cc-border-color)}.cc-toolbar-btn{width:32px;height:32px;border-radius:6px;border:none;background:transparent;color:var(--cc-text-secondary);display:flex;align-items:center;justify-content:center;cursor:pointer;transition:all .2s ease}.cc-toolbar-btn:hover{background:var(--cc-bg-hover);color:var(--cc-primary)}.cc-toolbar-btn.active{background:#6366f11a;color:var(--cc-primary)}.cc-toolbar-divider{width:1px;height:20px;background:var(--cc-border-color);margin:0 4px}.cc-quick-reply-btn{display:flex;align-items:center;gap:6px;padding:6px 12px;border-radius:6px;border:1px solid var(--cc-border-color);background:var(--cc-bg-secondary);color:var(--cc-text-secondary);font-size:12px;cursor:pointer;transition:all .2s ease}.cc-quick-reply-btn:hover{border-color:var(--cc-primary);color:var(--cc-primary)}.cc-compose-input-wrapper{display:flex;gap:12px;align-items:flex-end}.cc-compose-input{flex:1;min-height:44px;max-height:120px;padding:12px 16px;border-radius:12px;border:1px solid var(--cc-border-color);background:var(--cc-bg-secondary);color:var(--cc-text-primary);font-size:14px;resize:none;font-family:inherit;line-height:1.5;transition:all .2s ease}.cc-compose-input:focus{outline:none;border-color:var(--cc-primary);box-shadow:0 0 0 3px #6366f11a}.cc-compose-input::placeholder{color:var(--cc-text-tertiary)}.cc-send-btn{width:44px;height:44px;border-radius:12px;border:none;background:linear-gradient(135deg,var(--cc-primary) 0%,var(--cc-primary-dark) 100%);color:#fff;display:flex;align-items:center;justify-content:center;cursor:pointer;transition:all .2s ease;box-shadow:var(--cc-shadow-md)}.cc-send-btn:hover{transform:translateY(-2px);box-shadow:var(--cc-shadow-lg)}.cc-send-btn:disabled{background:var(--cc-bg-hover);color:var(--cc-text-tertiary);cursor:not-allowed;transform:none;box-shadow:none}.cc-contact-sidebar{width:280px;min-width:250px;background:var(--cc-bg-primary);border-left:1px solid var(--cc-border-color);display:flex;flex-direction:column;overflow:hidden;transition:all .3s ease;flex-shrink:0}.cc-contact-sidebar.collapsed{width:0;min-width:0;border-left:none}.cc-contact-header{padding:20px;border-bottom:1px solid var(--cc-border-color);display:flex;align-items:center;justify-content:space-between}.cc-contact-header h3{font-size:14px;font-weight:600;text-transform:uppercase;letter-spacing:.5px;color:var(--cc-text-secondary);margin:0}.cc-contact-close-btn{width:28px;height:28px;border-radius:6px;border:none;background:transparent;color:var(--cc-text-secondary);cursor:pointer;display:flex;align-items:center;justify-content:center;transition:all .2s ease}.cc-contact-close-btn:hover{background:var(--cc-bg-hover);color:var(--cc-text-primary)}.cc-contact-profile{padding:24px 20px;text-align:center;border-bottom:1px solid var(--cc-border-color)}.cc-contact-avatar-large{width:80px;height:80px;border-radius:50%;background:linear-gradient(135deg,var(--cc-primary) 0%,var(--cc-primary-light) 100%);display:flex;align-items:center;justify-content:center;color:#fff;font-weight:600;font-size:28px;margin:0 auto 16px;box-shadow:var(--cc-shadow-lg)}.cc-contact-name{font-size:18px;font-weight:600;color:var(--cc-text-primary);margin-bottom:4px}.cc-contact-email{font-size:14px;color:var(--cc-text-secondary);margin-bottom:16px}.cc-contact-status{display:inline-flex;align-items:center;gap:6px;padding:6px 14px;border-radius:20px;background:#10b9811a;color:#10b981;font-size:12px;font-weight:600}.cc-contact-status:before{content:"";width:6px;height:6px;border-radius:50%;background:currentColor}.cc-contact-actions{display:flex;gap:8px;justify-content:center;margin-top:16px}.cc-contact-action-btn{width:40px;height:40px;border-radius:10px;border:1px solid var(--cc-border-color);background:var(--cc-bg-secondary);color:var(--cc-text-secondary);display:flex;align-items:center;justify-content:center;cursor:pointer;transition:all .2s ease}.cc-contact-action-btn:hover{background:var(--cc-primary);color:#fff;border-color:var(--cc-primary)}.cc-contact-details{flex:1;overflow-y:auto;padding:20px}.cc-detail-section{margin-bottom:24px}.cc-detail-section-title{font-size:12px;font-weight:600;text-transform:uppercase;letter-spacing:.5px;color:var(--cc-text-tertiary);margin-bottom:12px}.cc-detail-item{display:flex;align-items:center;padding:10px 12px;border-radius:8px;background:var(--cc-bg-secondary);margin-bottom:8px;gap:12px}.cc-detail-icon{width:32px;height:32px;border-radius:8px;background:var(--cc-bg-tertiary);display:flex;align-items:center;justify-content:center;color:var(--cc-text-secondary);flex-shrink:0}.cc-detail-content{flex:1;min-width:0}.cc-detail-label{font-size:11px;color:var(--cc-text-tertiary);text-transform:uppercase;letter-spacing:.3px}.cc-detail-value{font-size:13px;color:var(--cc-text-primary);font-weight:500;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.cc-tags-container{display:flex;flex-wrap:wrap;gap:6px}.cc-contact-tag{padding:4px 10px;border-radius:6px;font-size:11px;font-weight:600;background:#6366f11a;color:var(--cc-primary)}.cc-stats-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:12px}.cc-stat-card{padding:16px;border-radius:10px;background:var(--cc-bg-secondary);text-align:center}.cc-stat-value{font-size:24px;font-weight:700;color:var(--cc-primary);margin-bottom:4px}.cc-stat-label{font-size:11px;color:var(--cc-text-tertiary);text-transform:uppercase;letter-spacing:.3px}.cc-empty-state{display:flex;flex-direction:column;align-items:center;justify-content:center;height:100%;padding:40px;text-align:center}.cc-empty-icon{width:80px;height:80px;border-radius:50%;background:var(--cc-bg-tertiary);display:flex;align-items:center;justify-content:center;margin-bottom:24px;font-size:32px;color:var(--cc-text-tertiary)}.cc-empty-title{font-size:18px;font-weight:600;color:var(--cc-text-primary);margin-bottom:8px}.cc-empty-text{font-size:14px;color:var(--cc-text-secondary);max-width:300px}@media (max-width: 1200px){.cc-contact-sidebar{position:fixed;right:0;top:0;height:100vh;z-index:1000;box-shadow:var(--cc-shadow-lg)}.cc-contact-sidebar.collapsed{transform:translate(100%)}}@media (max-width: 768px){.cc-sidebar{position:fixed;left:0;top:0;height:100vh;z-index:1000;box-shadow:var(--cc-shadow-lg)}.cc-message{max-width:85%}}@keyframes pulse{0%,to{transform:scale(1)}50%{transform:scale(1.05)}}@keyframes slideIn{0%{opacity:0;transform:translate(-20px)}to{opacity:1;transform:translate(0)}}@keyframes slideInRight{0%{opacity:0;transform:translate(20px)}to{opacity:1;transform:translate(0)}}.cc-conversation-item{animation:slideIn .3s ease}.cc-contact-sidebar:not(.collapsed){animation:slideInRight .3s ease}[dir=rtl] .cc-sidebar{border-right:none;border-left:1px solid var(--cc-border-color)}[dir=rtl] .cc-search-input{padding:12px 44px 12px 16px}[dir=rtl] .cc-search-icon{left:auto;right:16px}[dir=rtl] .cc-filter-tab .count{margin-left:0;margin-right:6px}[dir=rtl] .cc-conversation-item.active{border-left:none;border-right:3px solid var(--cc-primary)}[dir=rtl] .cc-conversation-item.unread:before{left:auto;right:0}[dir=rtl] .cc-channel-badge{right:auto;left:-2px}[dir=rtl] .cc-message.outgoing .cc-message-bubble{border-bottom-right-radius:16px;border-bottom-left-radius:4px}[dir=rtl] .cc-message.incoming .cc-message-bubble{border-bottom-left-radius:16px;border-bottom-right-radius:4px}[dir=rtl] .cc-contact-sidebar{border-left:none;border-right:1px solid var(--cc-border-color)}[dir=rtl] .cc-assignment-item:last-child{margin-left:0;margin-right:auto}[dir=rtl] .cc-compose-toolbar{direction:rtl}@keyframes slideInRTL{0%{opacity:0;transform:translate(20px)}to{opacity:1;transform:translate(0)}}@keyframes slideInRightRTL{0%{opacity:0;transform:translate(-20px)}to{opacity:1;transform:translate(0)}}.hover-bg:hover{background:var(--cc-bg-hover)}.cc-inbox-nav{width:200px;min-width:200px;height:100%;background:var(--cc-bg-primary);border-right:1px solid var(--cc-border-color);display:flex;flex-direction:column;overflow-y:auto;overflow-x:hidden;transition:all .3s cubic-bezier(.4,0,.2,1);flex-shrink:0}.cc-inbox-nav.collapsed{width:56px;min-width:56px;overflow-y:auto;overflow-x:hidden;scrollbar-width:none;-ms-overflow-style:none}.cc-inbox-nav.collapsed::-webkit-scrollbar{display:none}.cc-inbox-nav.collapsed .cc-inbox-item-label,.cc-inbox-nav.collapsed .cc-inbox-item-count,.cc-inbox-nav.collapsed .cc-inbox-section-actions,.cc-inbox-nav.collapsed .cc-inbox-section-items,.cc-inbox-nav.collapsed .cc-section-arrow{display:none}.cc-inbox-nav.collapsed .cc-inbox-section-header,.cc-inbox-nav.collapsed .cc-inbox-item{justify-content:center;padding:12px}.cc-inbox-nav.collapsed .cc-inbox-item-icon,.cc-inbox-nav.collapsed .cc-inbox-item-emoji{width:auto;font-size:18px}.cc-inbox-nav.collapsed .cc-inbox-nav-header{justify-content:center;padding:16px 8px}.cc-inbox-nav.collapsed .cc-inbox-nav-icons{margin:0}[data-theme=dark] .cc-inbox-nav{background:var(--cc-bg-secondary);border-right-color:var(--cc-border-color)}[dir=rtl] .cc-inbox-nav{border-right:none;border-left:1px solid var(--cc-border-color)}[dir=rtl] .cc-inbox-nav.collapsed{border-left:1px solid var(--cc-border-color)}.cc-inbox-nav-header{padding:16px;display:flex;align-items:center;justify-content:space-between;border-bottom:1px solid var(--cc-border-color)}.cc-inbox-nav-header h3{font-size:18px;font-weight:700;color:var(--cc-text-primary);margin:0}.cc-inbox-nav-icons{display:flex;gap:12px;color:var(--cc-text-tertiary)}.cc-inbox-nav-icons>*{cursor:pointer;transition:color .2s}.cc-inbox-nav-icons>*:hover{color:var(--cc-primary)}.cc-inbox-categories{padding:8px}.cc-inbox-item{display:flex;align-items:center;gap:10px;padding:10px 12px;border-radius:8px;cursor:pointer;transition:all .15s ease;color:var(--cc-text-secondary)}.cc-inbox-item:hover{background:var(--cc-bg-hover);color:var(--cc-text-primary)}.cc-inbox-item.active{background:#6366f11a;color:var(--cc-primary)}[data-theme=dark] .cc-inbox-item.active{background:#6366f133}.cc-inbox-item.disabled{opacity:.5;cursor:not-allowed}.cc-inbox-item-icon{width:20px;display:flex;align-items:center;justify-content:center;font-size:16px}.cc-inbox-item-emoji{font-size:16px;width:20px;text-align:center}.cc-inbox-item-label{flex:1;font-size:14px;font-weight:500;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.cc-inbox-item-count{background:var(--cc-bg-tertiary);color:var(--cc-text-secondary);padding:2px 8px;border-radius:12px;font-size:12px;font-weight:600;min-width:20px;text-align:center}.cc-inbox-item-count.unassigned{background:#ef44441a;color:#ef4444}[data-theme=dark] .cc-inbox-item-count{background:#ffffff1a;color:var(--cc-text-secondary)}.cc-inbox-section{border-top:1px solid var(--cc-border-color);padding-top:8px;margin-top:8px}.cc-inbox-section-header{display:flex;align-items:center;justify-content:space-between;padding:8px 16px;color:var(--cc-text-tertiary);font-size:12px;font-weight:600;text-transform:uppercase;cursor:pointer;user-select:none}.cc-inbox-section-header:hover{color:var(--cc-text-secondary)}.cc-section-arrow{font-size:10px;transition:transform .2s}.cc-section-arrow.expanded{transform:rotate(0)}.cc-inbox-section-items{padding:4px 8px}.cc-inbox-empty-text{font-size:12px;color:var(--cc-text-tertiary);padding:8px 12px;font-style:italic}.cc-sidebar-tabs{display:flex;gap:24px}.cc-sidebar-tab{font-size:15px;font-weight:600;color:var(--cc-text-tertiary);cursor:pointer;padding-bottom:4px;border-bottom:2px solid transparent;transition:all .2s}.cc-sidebar-tab:hover{color:var(--cc-text-secondary)}.cc-sidebar-tab.active{color:var(--cc-primary);border-bottom-color:var(--cc-primary)}[data-theme=dark] .cc-sidebar-tab.active{color:#fff;border-bottom-color:#fff}.cc-sidebar-icons{display:flex;align-items:center;gap:12px;color:var(--cc-text-tertiary)}[data-theme=dark] .cc-sidebar-icons{color:#ffffffb3}.cc-sidebar-icons>*{cursor:pointer;transition:color .2s}.cc-sidebar-icons>*:hover{color:var(--cc-primary)}[data-theme=dark] .cc-sidebar-icons>*:hover{color:#fff}.cc-filter-bar{display:flex;align-items:center;justify-content:space-between;padding:8px 16px;border-bottom:1px solid var(--cc-border-color);background:var(--cc-bg-secondary)}.cc-filter-dropdown{display:flex;align-items:center}.cc-filter-dropdown .ant-select-selector{background:transparent!important;border:none!important;padding:0!important;color:var(--cc-text-secondary)!important;font-size:13px!important}.cc-filter-dropdown .ant-select-selection-item,[data-theme=dark] .cc-filter-dropdown .ant-select-selector,[data-theme=dark] .cc-filter-dropdown .ant-select-selection-item{color:var(--cc-text-secondary)!important}.cc-filter-toggle{display:flex;align-items:center;gap:8px;font-size:13px;color:var(--cc-text-tertiary)}.cc-sidebar-header{padding:16px;border-bottom:1px solid var(--cc-border-color);background:var(--cc-bg-primary);display:flex;align-items:center;justify-content:space-between}[data-theme=dark] .cc-sidebar-header{background:var(--cc-bg-primary)}.cc-sidebar .cc-search-wrapper{padding:12px 16px;border-bottom:1px solid var(--cc-border-color)}.cc-empty-inbox{display:flex;flex-direction:column;align-items:center;justify-content:center;padding:60px 40px;text-align:center}.cc-empty-inbox-icon{width:120px;height:120px;margin-bottom:24px;opacity:.4}.cc-empty-inbox-title{font-size:20px;font-weight:600;color:var(--cc-text-primary);margin-bottom:8px}.cc-empty-inbox-desc{font-size:14px;color:var(--cc-text-tertiary);margin-bottom:24px}.cc-connect-btn{background:var(--cc-primary)!important;border-color:var(--cc-primary)!important;color:#fff!important;border-radius:8px!important;padding:8px 24px!important;height:auto!important;font-weight:600!important}@media only screen and (min-width: 1400px){.cc-inbox-nav{width:280px}.cc-sidebar{width:400px}.cc-contact-sidebar{width:380px}.cc-message{max-width:60%}}@media only screen and (min-width: 1200px) and (max-width: 1399px){.cc-inbox-nav{width:240px}.cc-sidebar{width:340px;min-width:300px}.cc-contact-sidebar{width:320px;min-width:280px}}@media only screen and (min-width: 992px) and (max-width: 1199px){.cc-inbox-nav{width:60px;min-width:60px}.cc-inbox-nav .cc-inbox-item-label,.cc-inbox-nav .cc-inbox-item-count,.cc-inbox-nav .cc-inbox-section-actions,.cc-inbox-nav .cc-inbox-section-items,.cc-inbox-nav .cc-section-arrow,.cc-inbox-nav .cc-inbox-nav-header h3{display:none}.cc-inbox-nav .cc-inbox-nav-header,.cc-inbox-nav .cc-inbox-item,.cc-inbox-nav .cc-inbox-section-header{justify-content:center;padding:12px}.cc-sidebar{width:300px;min-width:260px}.cc-contact-sidebar{width:280px;min-width:240px}.cc-message{max-width:75%}.cc-chat-header{padding:12px 16px}.cc-messages-container{padding:16px}}@media only screen and (max-width: 991px){.call-center-container{width:calc(100% + 32px);margin:16px -16px 0;height:calc(100vh - 16px);min-height:calc(100vh - 16px);position:relative}.cc-inbox-nav{display:none!important}.cc-sidebar{width:280px;min-width:240px;max-width:300px}.cc-contact-sidebar{position:absolute!important;right:0;top:0;bottom:0;width:320px;min-width:auto;z-index:100;transform:translate(100%);transition:transform .3s ease;box-shadow:-4px 0 24px #0003}.cc-contact-sidebar:not(.collapsed){transform:translate(0)}[dir=rtl] .cc-contact-sidebar{right:auto;left:0;transform:translate(-100%);box-shadow:4px 0 24px #0003}[dir=rtl] .cc-contact-sidebar:not(.collapsed){transform:translate(0)}.cc-message{max-width:80%}.cc-conversation-item{padding:12px 16px}.cc-avatar{width:42px;height:42px;font-size:16px}.cc-chat-header{padding:12px 16px}.cc-messages-container{padding:12px;gap:12px}.cc-compose-area{padding:12px}.cc-sidebar-title h2{font-size:18px}}@media only screen and (max-width: 767px){.call-center-container{width:100vw!important;margin:0!important;height:100vh!important;min-height:100vh!important;position:relative;overflow:hidden}.cc-inbox-nav{display:none!important}.cc-sidebar{position:absolute!important;left:0;top:0;bottom:0;width:85vw!important;max-width:320px!important;min-width:auto!important;z-index:200;transform:translate(-100%);transition:transform .3s ease;box-shadow:4px 0 24px #00000040}.cc-sidebar.visible{transform:translate(0)}[dir=rtl] .cc-sidebar{left:auto;right:0;transform:translate(100%);box-shadow:-4px 0 24px #00000040}[dir=rtl] .cc-sidebar.visible{transform:translate(0)}.cc-chat-panel{width:100%!important;height:100%!important;flex:1!important}.cc-contact-sidebar{position:absolute!important;right:0;top:0;bottom:0;width:85vw!important;max-width:320px!important;min-width:auto!important;z-index:200;transform:translate(100%);transition:transform .3s ease;box-shadow:-4px 0 24px #00000040}.cc-contact-sidebar:not(.collapsed){transform:translate(0)}.cc-contact-sidebar.collapsed{transform:translate(100%);width:85vw!important;min-width:auto!important;border-left:1px solid var(--cc-border-color)}[dir=rtl] .cc-contact-sidebar{right:auto;left:0;transform:translate(-100%);box-shadow:4px 0 24px #00000040}[dir=rtl] .cc-contact-sidebar:not(.collapsed){transform:translate(0)}[dir=rtl] .cc-contact-sidebar.collapsed{transform:translate(-100%)}.cc-chat-header{padding:10px 12px;flex-wrap:nowrap;gap:8px}.cc-chat-header-left{gap:8px;flex:1;min-width:0}.cc-chat-customer-info{min-width:0}.cc-chat-customer-name{font-size:14px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.cc-chat-customer-email{font-size:11px}.cc-chat-header-actions{gap:4px;flex-shrink:0}.cc-header-btn{width:32px;height:32px;border-radius:6px}.cc-messages-container{padding:10px;gap:8px}.cc-message{max-width:85%}.cc-message-bubble{padding:8px 12px;border-radius:12px}.cc-message-text{font-size:13px}.cc-message-avatar{width:26px;height:26px;font-size:10px}.cc-message-header{margin-bottom:2px}.cc-message-sender{font-size:11px}.cc-message-time{font-size:10px}.cc-compose-area{padding:8px 10px}.cc-compose-input{min-height:38px;padding:8px 12px;font-size:14px;border-radius:10px}.cc-send-btn{width:38px;height:38px;border-radius:10px}.cc-toolbar,.cc-compose-toolbar{display:none!important}.cc-compose-input-wrapper{gap:8px}.cc-conversation-item{padding:10px 12px;gap:10px}.cc-avatar{width:40px;height:40px;font-size:14px}.cc-customer-name{font-size:13px}.cc-conversation-preview{font-size:12px}.cc-conversation-time{font-size:10px}.cc-filter-tabs{gap:4px}.cc-filter-tab{padding:6px 10px;font-size:11px}.cc-search-input{padding:10px 12px 10px 38px;font-size:13px}.cc-sidebar-header{padding:12px}.cc-sidebar-tabs{gap:16px}.cc-sidebar-tab{font-size:14px}.cc-contact-header{padding:14px}.cc-contact-profile{padding:16px}.cc-contact-avatar-large{width:60px;height:60px;font-size:22px;margin-bottom:12px}.cc-contact-name{font-size:16px}.cc-contact-email{font-size:13px;margin-bottom:12px}.cc-contact-details{padding:12px}.cc-detail-section{margin-bottom:12px}.cc-detail-section-title{font-size:12px}.cc-detail-item{padding:8px 0}}@media only screen and (max-width: 575px){.cc-sidebar,.cc-contact-sidebar{width:100vw!important;max-width:none!important}.cc-message{max-width:90%}.cc-chat-header{padding:8px 10px}.cc-avatar{width:36px;height:36px;font-size:13px}.cc-message-avatar{width:22px;height:22px;font-size:9px}.cc-send-btn{width:36px;height:36px}.cc-compose-input{min-height:36px;padding:8px 10px}.cc-sidebar-title h2{font-size:15px}.cc-inbox-count{font-size:10px;padding:2px 6px}}@media only screen and (max-width: 374px){.cc-chat-header{padding:6px 8px}.cc-messages-container{padding:6px;gap:6px}.cc-message{max-width:92%}.cc-compose-area{padding:6px 8px}.cc-message-bubble{padding:6px 10px}.cc-filter-tab{padding:4px 8px;font-size:10px}.cc-search-input{padding:8px 10px 8px 32px;font-size:12px}}@media (hover: none) and (pointer: coarse){.cc-conversation-item{min-height:60px}.cc-toolbar-btn,.cc-header-btn,.cc-send-btn{min-width:40px;min-height:40px}.cc-filter-tab{min-height:36px;display:flex;align-items:center;justify-content:center}}@media only screen and (max-height: 500px) and (orientation: landscape){.call-center-container{height:100vh;min-height:100vh}.cc-messages-container{padding:6px 10px;gap:6px}.cc-compose-area{padding:4px 8px}.cc-message-bubble{padding:5px 8px}.cc-chat-header{padding:6px 10px}}.cc-mobile-overlay{display:none}@media only screen and (max-width: 991px){.cc-mobile-overlay{display:block;position:absolute;inset:0;background:#00000080;z-index:150;opacity:0;visibility:hidden;transition:all .3s ease;backdrop-filter:blur(2px)}.cc-mobile-overlay.visible{opacity:1;visibility:visible}}.cc-message-reply-btn{opacity:0;transition:opacity .2s ease;display:inline-flex;align-items:center}.cc-message:hover .cc-message-reply-btn{opacity:1}.cc-reply-preview{padding:8px 12px;background:var(--cc-bg-secondary);border-top:1px solid var(--cc-border-color);animation:slideUp .2s ease}@keyframes slideUp{0%{transform:translateY(10px);opacity:0}to{transform:translateY(0);opacity:1}}.cc-reply-content{background:#6366f10d;border-radius:4px;padding:8px;flex:1;margin-right:8px}[dir=rtl] .cc-reply-content{margin-right:0;margin-left:8px}.payment-link-container{background:#f9f9f9;border:1px solid #eee;padding:16px;border-radius:8px;margin-bottom:32px;display:flex;align-items:center}[data-theme=dark] .payment-link-container{background:#ffffff0d;border-color:#ffffff1a}[data-theme=dark] .payment-link-container .ant-typography{color:#ffffffe6!important}.smart-context-card{margin-bottom:24px!important;background:#f5f5f5!important}[data-theme=dark] .smart-context-card{background:#ffffff0d!important;border:1px solid rgba(255,255,255,.1)!important;color:#ffffffe0!important}[data-theme=dark] .smart-context-card .ant-typography{color:#ffffffe0!important}[data-theme=dark] .smart-context-card .ant-card-body{background:transparent!important;color:inherit!important}.info-card-container{background:#f9f9f9;padding:16px;border-radius:8px;border:1px solid #f0f0f0}[data-theme=dark] .info-card-container{background:#ffffff0d;border-color:#ffffff1a}[data-theme=dark] .info-card-container .ant-typography strong{color:#ffffffe6!important}.installment-batch-list{background:#fff;padding:12px;border-radius:6px;border:1px solid #f0f0f0}[data-theme=dark] .installment-batch-list{background:#ffffff08;border-color:#ffffff14}.installment-batch-item{display:flex;justify-content:space-between;align-items:center;padding:10px 8px;border-bottom:1px dashed #eee;font-size:13px;border-radius:4px}[data-theme=dark] .installment-batch-item{border-bottom-color:#ffffff1a}.installment-batch-item.covered{background-color:#f6ffed;border-left:3px solid #52c41a}[data-theme=dark] .installment-batch-item.covered{background-color:#52c41a26;border-left:3px solid #52c41a}.cc-date-header-badge{background:#f0f2f5e6;color:#54656f;padding:5px 12px;border-radius:8px;font-size:12px;font-weight:500;box-shadow:0 1px .5px #00000021;text-transform:uppercase;pointer-events:auto}[data-theme=dark] .cc-date-header-badge{background:#ffffff26;color:#ffffffe6;box-shadow:0 1px 2px #0000004d}:root{--wf-bg-primary: #ffffff;--wf-bg-secondary: #f8fafc;--wf-bg-tertiary: #f1f5f9;--wf-border-color: #e2e8f0;--wf-text-primary: #1e293b;--wf-text-secondary: #64748b;--wf-text-tertiary: #94a3b8;--wf-primary: #6366f1;--wf-primary-hover: #4f46e5;--wf-success: #22c55e;--wf-warning: #f59e0b;--wf-danger: #ef4444;--wf-info: #3b82f6;--wf-shadow-sm: 0 1px 2px rgba(0, 0, 0, .05);--wf-shadow-md: 0 4px 12px rgba(0, 0, 0, .08);--wf-shadow-lg: 0 8px 24px rgba(0, 0, 0, .12);--wf-transition: all .2s cubic-bezier(.4, 0, .2, 1)}.dark{--wf-bg-primary: #0f172a;--wf-bg-secondary: #1e293b;--wf-bg-tertiary: #334155;--wf-border-color: #334155;--wf-text-primary: #f8fafc;--wf-text-secondary: #94a3b8;--wf-text-tertiary: #64748b;--wf-shadow-sm: 0 1px 2px rgba(0, 0, 0, .2);--wf-shadow-md: 0 4px 12px rgba(0, 0, 0, .3);--wf-shadow-lg: 0 8px 24px rgba(0, 0, 0, .4)}.workflow-page{padding:24px;background:var(--wf-bg-secondary);min-height:100vh}.workflow-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:24px;padding:20px 24px;background:var(--wf-bg-primary);border-radius:16px;border:1px solid var(--wf-border-color);box-shadow:var(--wf-shadow-sm);backdrop-filter:blur(10px)}.workflow-header-left{display:flex;align-items:center;gap:16px}.workflow-header-left .header-icon{font-size:32px;color:var(--wf-primary);padding:14px;background:linear-gradient(135deg,#6366f126,#8b5cf61a);border-radius:14px;box-shadow:0 4px 16px #6366f133}.workflow-list{background:var(--wf-bg-primary);border-radius:16px;border:1px solid var(--wf-border-color);padding:24px;min-height:400px}.workflow-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(320px,1fr));gap:20px}.workflow-card{border-radius:14px;border:1px solid var(--wf-border-color);transition:var(--wf-transition);background:var(--wf-bg-primary);overflow:hidden;position:relative}.workflow-card:before{content:"";position:absolute;top:0;left:0;right:0;height:4px;background:linear-gradient(90deg,var(--wf-primary),#8b5cf6);opacity:0;transition:var(--wf-transition)}.workflow-card:hover{border-color:var(--wf-primary);box-shadow:var(--wf-shadow-lg);transform:translateY(-4px)}.workflow-card:hover:before{opacity:1}.workflow-card.active{border-left:4px solid var(--wf-success)}.workflow-card.paused{border-left:4px solid var(--wf-warning)}.workflow-card.draft{border-left:4px solid var(--wf-text-tertiary)}.workflow-card-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:12px}.workflow-card-icon{width:44px;height:44px;border-radius:12px;background:linear-gradient(135deg,var(--wf-primary) 0%,#8b5cf6 100%);display:flex;align-items:center;justify-content:center;color:#fff;font-size:20px;box-shadow:0 4px 12px #6366f14d}.workflow-card-title{margin-bottom:8px!important;color:var(--wf-text-primary);font-weight:600}.workflow-card-desc{font-size:13px;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden;color:var(--wf-text-secondary)}.workflow-card-stats{display:flex;justify-content:space-between;margin-bottom:12px}.workflow-card-stats .stat{display:flex;align-items:center;gap:6px;font-size:12px;color:var(--wf-text-secondary)}.workflow-card-actions{display:flex;justify-content:space-between;align-items:center;padding-top:12px;border-top:1px solid var(--wf-border-color)}.workflow-editor{display:flex;flex-direction:column;height:100vh;background:var(--wf-bg-secondary);overflow:hidden}.workflow-editor.fullscreen{position:fixed;inset:0;z-index:1000}.editor-header{display:flex;justify-content:space-between;align-items:center;padding:12px 20px;background:#fffffff2;backdrop-filter:blur(12px);border-bottom:1px solid var(--wf-border-color);gap:16px;z-index:10}.dark .editor-header{background:#0f172af2}.editor-header-left,.editor-header-center,.editor-header-right{display:flex;align-items:center;gap:8px}.workflow-info{display:flex;flex-direction:column;gap:2px}.editor-body{display:flex;flex:1;overflow:hidden}.node-palette{width:300px;background:var(--wf-bg-primary);border-right:1px solid var(--wf-border-color);overflow-y:auto;flex-shrink:0;display:flex;flex-direction:column}[dir=rtl] .node-palette{border-right:none;border-left:1px solid var(--wf-border-color)}.palette-header{padding:16px 20px;display:flex;align-items:center;gap:12px;font-weight:600;font-size:15px;color:var(--wf-text-primary);border-bottom:1px solid var(--wf-border-color);background:var(--wf-bg-secondary);position:sticky;top:0;z-index:5}.palette-header .anticon{font-size:18px;color:var(--wf-primary)}.palette-add-btn{margin:12px 16px;border-radius:10px!important;height:40px!important;font-weight:500!important}.node-palette .ant-collapse{background:transparent;border:none}.node-palette .ant-collapse-header{padding:14px 16px!important;font-size:13px;font-weight:600;color:var(--wf-text-secondary);text-transform:uppercase;letter-spacing:.5px}.node-palette .ant-collapse-content-box{padding:4px 12px 12px!important}.palette-items{display:flex;flex-direction:column;gap:4px}.palette-item{display:flex;align-items:center;gap:12px;padding:12px 14px;border-radius:10px;cursor:pointer;font-size:13px;font-weight:500;color:var(--wf-text-primary);background:var(--wf-bg-secondary);border:1px solid transparent;transition:var(--wf-transition);position:relative;overflow:hidden}.palette-item:before{content:"";position:absolute;top:0;left:0;width:4px;height:100%;border-radius:0 4px 4px 0;opacity:0;transition:var(--wf-transition)}[dir=rtl] .palette-item:before{left:auto;right:0;border-radius:4px 0 0 4px}.palette-item:hover{background:var(--wf-bg-tertiary);border-color:var(--wf-border-color);transform:translate(4px)}[dir=rtl] .palette-item:hover{transform:translate(-4px)}.palette-item:hover:before{opacity:1}.palette-item.trigger:before{background:var(--wf-warning)}.palette-item.condition:before{background:#8b5cf6}.palette-item.action:before{background:var(--wf-success)}.palette-item.delay:before{background:var(--wf-info)}.palette-item.end:before{background:var(--wf-danger)}.palette-item-icon{width:36px;height:36px;border-radius:10px;display:flex;align-items:center;justify-content:center;font-size:16px;flex-shrink:0}.palette-item.trigger .palette-item-icon{background:#f59e0b26;color:var(--wf-warning)}.palette-item.condition .palette-item-icon{background:#8b5cf626;color:#8b5cf6}.palette-item.action .palette-item-icon{background:#22c55e26;color:var(--wf-success)}.palette-item.delay .palette-item-icon{background:#3b82f626;color:var(--wf-info)}.palette-item.end .palette-item-icon{background:#ef444426;color:var(--wf-danger)}.palette-item-add{margin-left:auto;font-size:16px;color:var(--wf-text-tertiary);opacity:0;transition:var(--wf-transition)}[dir=rtl] .palette-item-add{margin-left:0;margin-right:auto}.palette-item:hover .palette-item-add{opacity:1}.canvas-container{flex:1;position:relative;overflow:hidden;background:var(--wf-bg-secondary);background-image:radial-gradient(circle at 1px 1px,var(--wf-border-color) 1px,transparent 0);background-size:24px 24px}.connections-layer{position:absolute;top:0;left:0;width:100%;height:100%;pointer-events:none;transform-origin:top left}.nodes-layer{position:absolute;top:0;left:0;width:100%;height:100%;transform-origin:top left}.canvas-empty{position:absolute;top:50%;left:50%;transform:translate(-50%,-50%);text-align:center;display:flex;flex-direction:column;align-items:center;gap:20px}.canvas-empty-icon{font-size:72px;color:var(--wf-text-tertiary);opacity:.5}.canvas-empty-text{max-width:280px;color:var(--wf-text-secondary);line-height:1.6}.workflow-node{position:absolute;width:200px;background:var(--wf-bg-primary);border-radius:14px;border:2px solid var(--wf-border-color);box-shadow:var(--wf-shadow-md);cursor:move;transition:var(--wf-transition);user-select:none;overflow:hidden}.workflow-node:before{content:"";position:absolute;top:0;left:0;right:0;height:4px;opacity:0;transition:var(--wf-transition)}.workflow-node:hover{box-shadow:var(--wf-shadow-lg);transform:scale(1.02);border-color:var(--wf-primary)}.workflow-node:hover:before{opacity:1}.workflow-node.selected{z-index:10;border-color:var(--wf-primary);box-shadow:0 0 0 3px #6366f133,var(--wf-shadow-lg)}.workflow-node.trigger:before{background:var(--wf-warning)}.workflow-node.condition:before{background:#8b5cf6}.workflow-node.action:before{background:var(--wf-success)}.workflow-node.delay:before{background:var(--wf-info)}.workflow-node.end:before{background:var(--wf-danger)}.node-header{display:flex;align-items:center;gap:10px;padding:10px 14px;border-radius:12px 12px 0 0;color:#fff;font-size:11px;font-weight:600;text-transform:uppercase;letter-spacing:.5px}.workflow-node.trigger .node-header{background:linear-gradient(135deg,var(--wf-warning),#f97316)}.workflow-node.condition .node-header{background:linear-gradient(135deg,#8b5cf6,#a855f7)}.workflow-node.action .node-header{background:linear-gradient(135deg,var(--wf-success),#16a34a)}.workflow-node.delay .node-header{background:linear-gradient(135deg,var(--wf-info),#2563eb)}.workflow-node.end .node-header{background:linear-gradient(135deg,var(--wf-danger),#dc2626)}.node-icon{font-size:16px}.node-type{flex:1}.node-menu-btn{background:#fff3;border:none;color:#fff;width:24px;height:24px;border-radius:6px;cursor:pointer;display:flex;align-items:center;justify-content:center;font-size:12px;transition:var(--wf-transition);opacity:0}.workflow-node:hover .node-menu-btn{opacity:1}.node-menu-btn:hover{background:#ffffff59}.node-body{padding:14px;min-height:44px}.node-label{font-size:13px;font-weight:500;color:var(--wf-text-primary);display:block}.node-sublabel{font-size:11px;color:var(--wf-text-secondary);margin-top:4px}.node-connectors{position:absolute;width:100%;height:100%;top:0;left:0;pointer-events:none}.node-connector{position:absolute;width:14px;height:14px;border-radius:50%;background:var(--wf-primary);border:3px solid var(--wf-bg-primary);cursor:crosshair;pointer-events:auto;transition:var(--wf-transition);box-shadow:0 2px 6px #00000026}.node-connector:hover{transform:scale(1.4);box-shadow:0 0 0 4px #6366f133}.node-connector.input{top:-7px;left:50%;transform:translate(-50%)}.node-connector.input:hover{transform:translate(-50%) scale(1.4)}.node-connector.output{bottom:-7px;left:50%;transform:translate(-50%)}.node-connector.output:hover{transform:translate(-50%) scale(1.4)}.node-connector.yes{left:30%;background:var(--wf-success)}.node-connector.no{left:70%;background:var(--wf-danger)}.connection-path{fill:none;stroke:var(--wf-primary);stroke-width:2;stroke-dasharray:8 4;animation:flowLine 1s linear infinite}@keyframes flowLine{0%{stroke-dashoffset:12}to{stroke-dashoffset:0}}.zoom-controls{display:flex;align-items:center;gap:4px;padding:4px 8px;background:var(--wf-bg-tertiary);border-radius:8px}.zoom-value{min-width:50px;text-align:center;font-weight:500;font-size:13px;color:var(--wf-text-secondary)}.help-content{display:flex;flex-direction:column;gap:16px}.help-item{display:flex;align-items:center;gap:14px;padding:14px;background:var(--wf-bg-secondary);border-radius:10px;transition:var(--wf-transition)}.help-item:hover{background:var(--wf-bg-tertiary)}.help-icon{font-size:22px;color:var(--wf-primary)}.node-palette::-webkit-scrollbar{width:6px}.node-palette::-webkit-scrollbar-track{background:transparent}.node-palette::-webkit-scrollbar-thumb{background:var(--wf-text-tertiary);border-radius:3px}.node-palette::-webkit-scrollbar-thumb:hover{background:var(--wf-text-secondary)}@keyframes fadeInUp{0%{opacity:0;transform:translateY(10px)}to{opacity:1;transform:translateY(0)}}@keyframes pulse{0%,to{box-shadow:0 0 #22c55e66}50%{box-shadow:0 0 0 8px #22c55e00}}.workflow-node{animation:fadeInUp .3s ease}.workflow-node.active{animation:pulse 2s infinite}@media (max-width: 768px){.workflow-grid{grid-template-columns:1fr}.node-palette{width:240px}.editor-header{flex-wrap:wrap}.editor-header-center{display:none}.workflow-node{width:180px}}.status-badge{display:flex;align-items:center;gap:6px;padding:4px 10px;border-radius:20px;font-size:12px;font-weight:500}.status-badge.active{background:#22c55e26;color:var(--wf-success)}.status-badge.paused{background:#f59e0b26;color:var(--wf-warning)}.status-badge.draft{background:#94a3b826;color:var(--wf-text-tertiary)}.status-dot{width:8px;height:8px;border-radius:50%;background:currentColor}.status-badge.active .status-dot{animation:pulse 2s infinite}.workflow-node.can-connect{border-color:var(--wf-primary)!important;box-shadow:0 0 0 3px #6366f14d!important}.workflow-node.can-connect .node-connector.input{transform:translate(-50%) scale(1.5);animation:pulse-connector .8s ease infinite}@keyframes pulse-connector{0%,to{box-shadow:0 0 #6366f199}50%{box-shadow:0 0 0 8px #6366f100}}.node-connector{z-index:100}.node-connector:hover,.canvas-container.connecting{cursor:crosshair}.canvas-container.connecting .workflow-node:not(.source-node) .node-connector.input{animation:pulse-connector .8s ease infinite;transform:translate(-50%) scale(1.3)}.canvas-container.connecting .workflow-node.source-node{opacity:.7}:root{--tpl-bg-primary: #ffffff;--tpl-bg-secondary: #f8fafc;--tpl-bg-tertiary: #f1f5f9;--tpl-border-color: #e2e8f0;--tpl-text-primary: #1e293b;--tpl-text-secondary: #64748b;--tpl-text-tertiary: #94a3b8;--tpl-primary: #6366f1;--tpl-success: #10b981;--tpl-warning: #f59e0b;--tpl-danger: #ef4444}.dark{--tpl-bg-primary: #0f172a;--tpl-bg-secondary: #1e293b;--tpl-bg-tertiary: #334155;--tpl-border-color: #334155;--tpl-text-primary: #f8fafc;--tpl-text-secondary: #94a3b8;--tpl-text-tertiary: #64748b}.templates-page{padding:24px;background:var(--tpl-bg-secondary);min-height:100vh}.templates-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:24px;padding:20px 24px;background:var(--tpl-bg-primary);border-radius:16px;border:1px solid var(--tpl-border-color);box-shadow:0 1px 3px #0000000d}.templates-header-left{display:flex;align-items:center;gap:16px}.templates-header-left .header-icon{font-size:32px;color:var(--tpl-primary);padding:12px;background:linear-gradient(135deg,#6366f11a,#6366f10d);border-radius:12px}.stat-card{border-radius:12px;border:1px solid var(--tpl-border-color);background:var(--tpl-bg-primary)}.stat-card .ant-statistic-title{font-size:13px;color:var(--tpl-text-secondary)}.stat-card .ant-statistic-content{font-size:24px;color:var(--tpl-text-primary)}.templates-content{border-radius:16px;border:1px solid var(--tpl-border-color);background:var(--tpl-bg-primary)}.templates-content .ant-card-body{padding:0}.templates-content .ant-tabs-nav{margin:0;padding:0 24px;border-bottom:1px solid var(--tpl-border-color)}.templates-content .ant-tabs-content{padding:24px}.templates-filters{display:flex;flex-wrap:wrap;gap:12px;margin-bottom:24px;padding-bottom:16px;border-bottom:1px solid var(--tpl-border-color)}.templates-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(300px,1fr));gap:20px}.template-card{border-radius:12px;border:1px solid var(--tpl-border-color);transition:all .3s ease;background:var(--tpl-bg-primary);overflow:hidden}.template-card:hover{border-color:var(--tpl-primary);box-shadow:0 4px 20px #6366f126;transform:translateY(-2px)}.template-card.approved{border-top:3px solid var(--tpl-success)}.template-card.pending{border-top:3px solid var(--tpl-warning)}.template-card.rejected{border-top:3px solid var(--tpl-danger)}.template-card-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:12px}.template-card-icon{width:40px;height:40px;border-radius:10px;display:flex;align-items:center;justify-content:center;color:#fff;font-size:18px}.template-card-body{min-height:120px}.template-name{margin-bottom:8px!important;color:var(--tpl-text-primary)}.template-preview{font-size:13px;color:var(--tpl-text-secondary);line-height:1.6}.template-card-footer{display:flex;justify-content:space-between;align-items:center}.template-stats{display:flex;align-items:center;gap:16px}.template-stats .stat{display:flex;align-items:center;gap:4px;font-size:12px;color:var(--tpl-text-secondary)}.quick-replies-list .ant-list-item{padding:16px;border-radius:8px;margin-bottom:8px;background:var(--tpl-bg-secondary);border:1px solid var(--tpl-border-color);transition:all .2s ease}.quick-replies-list .ant-list-item:hover{border-color:var(--tpl-primary);background:var(--tpl-bg-tertiary)}.quick-reply-item .ant-list-item-meta-title{margin-bottom:4px}.quick-reply-item .ant-list-item-meta-description{font-size:13px;color:var(--tpl-text-secondary)}.template-preview-content{padding:8px 0}.preview-header{margin-bottom:20px}.preview-phone{display:flex;justify-content:center;margin:24px 0}.phone-frame{width:320px;background:#075e54;border-radius:20px;overflow:hidden;box-shadow:0 8px 32px #0003}.phone-header{display:flex;align-items:center;gap:8px;padding:12px 16px;background:#075e54;color:#fff;font-size:14px;font-weight:500}.phone-content{padding:16px;min-height:200px;background:#e5ddd5;background-image:url("data:image/svg+xml,%3Csvg width='60' height='60' viewBox='0 0 60 60' xmlns='http://www.w3.org/2000/svg'%3E%3Cg fill='none' fill-rule='evenodd'%3E%3Cg fill='%23d4cdc3' fill-opacity='0.4'%3E%3Cpath d='M36 34v-4h-2v4h-4v2h4v4h2v-4h4v-2h-4zm0-30V0h-2v4h-4v2h4v4h2V6h4V4h-4zM6 34v-4H4v4H0v2h4v4h2v-4h4v-2H6zM6 4V0H4v4H0v2h4v4h2V6h4V4H6z'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E")}.message-bubble{max-width:85%;background:#fff;border-radius:8px;padding:12px;box-shadow:0 1px 2px #0000001a;position:relative}.message-bubble:before{content:"";position:absolute;top:0;left:-8px;border-width:8px;border-style:solid;border-color:white transparent transparent transparent}.message-media{background:var(--tpl-bg-tertiary);border-radius:6px;padding:24px;margin-bottom:8px;text-align:center;display:flex;flex-direction:column;align-items:center;gap:8px}.message-time{display:flex;align-items:center;justify-content:flex-end;gap:4px;font-size:11px;color:var(--tpl-text-tertiary);margin-top:8px}.preview-variables{margin-top:16px;padding:16px;background:var(--tpl-bg-secondary);border-radius:8px}.dark .phone-content{background:#111b21;background-image:url("data:image/svg+xml,%3Csvg width='60' height='60' viewBox='0 0 60 60' xmlns='http://www.w3.org/2000/svg'%3E%3Cg fill='none' fill-rule='evenodd'%3E%3Cg fill='%23182229' fill-opacity='0.6'%3E%3Cpath d='M36 34v-4h-2v4h-4v2h4v4h2v-4h4v-2h-4zm0-30V0h-2v4h-4v2h4v4h2V6h4V4h-4zM6 34v-4H4v4H0v2h4v4h2v-4h4v-2H6zM6 4V0H4v4H0v2h4v4h2V6h4V4H6z'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E")}.dark .message-bubble{background:#005c4b;color:#fff}.dark .message-bubble:before{border-color:#005c4b transparent transparent transparent}@media (max-width: 768px){.templates-grid{grid-template-columns:1fr}.templates-filters{flex-direction:column}.templates-filters .ant-input-affix-wrapper,.templates-filters .ant-select{width:100%!important}.phone-frame{width:280px}}